Your Europe Advice (YEA)
Your Europe Advice is an online EU advice service provided by legal experts from ECAS operating under contract with the European Commission. It consists of a team of about 60 lawyers who cover all 24 official EU languages and are familiar both with EU law and national laws in all EU countries. Your Europe Advice replies to questions from citizens or businesses on their personal EU rights. The experts respond to the questions within 72 hours, free of charge and in the language chosen by the user. Enquiries can be submitted either via an online form or by phone (00 800 6 7 8 9 10 11). Every year the Your Europe Advice experts answer around 21,000 enquiries.
Topics typically handled by Your Europe advice concern social security (questions about pension rights, family benefits, unemployment benefits), vehicles (registering or buying a car in another EU country, driving licences), visas (Schengen and other visas for people from outside the EU), residence (the right to live in another EU country, and what formalities are involved), work (recognition of professional qualifications and diplomas, people sent to work abroad), and taxes (finding out in which country you have to pay taxes).
Coordinate the enquiries and their responses between the legal experts.
Ensure the quality control of the replies in terms not only of legal accuracy, but especially of the user-friendliness of the replies (easily understandable and jargon-free language, links to legal provisions and signposting to relevant authorities).
Develop quarterly feedback reports on the latest developments based on the enquiries received by YEA. These reports are used by the Internal Market Scoreboard to highlight ongoing issues with developing the internal market.
Co-organise with the European Commission an annual training seminar for YEA experts in Brussels.
Facilitate YEA outreach activities in the member states.