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In the past weeks, we have adapted our work to ensure that we continue to uphold EU citizens’ rights throughout this difficult time. We are following the recommended safety measures and are working remotely, but you can reach us directly by email on or any of the personal staff emails during normal working hours (9:00 to 17:30 CET). We are regularly checking our mailboxes and will make sure to reply as soon as possible.

We would also like to encourage you to contact Your Europe Advice – a free online EU advice service provided by ECAS legal experts, operating under contract with the European Commission – if you have any enquiries regarding cross-border health care, consumer and passenger rights, social benefits or any other freedom of movement-related questions. Our experts will provide an answer relevant to your specific situation within 72 hours.

We hope you are staying safe and handling this situation in the best possible way!


the ECAS team

Our Offices

European Citizen Action Service

Cantersteen 12
B-1000 Brussels, Belgium
+32 (0) 2 548 04 90


The ECAS office is easily accessible by public transport:

By metro: lines no. 1 and 5: station Gare Centrale/Centraal Station
By tram: No. 92, 93: stop Palais/Paleizen

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