Social security enquiries (28%) were a significant proportion of those received. These were followed by residence rights (21%) and entry procedures (11%). This hierarchy remains unchanged from 2023.
Compared to previous years, issues related to residence and social security enquiries have increased, while entry procedure enquiries have declined.
YEA enquiries concerned all 27 Member States, as well as Norway, Iceland, and Liechtenstein. YEA received more questions about Germany, Spain, France, Italy, and Portugal.
In conclusion, in 2024, the Your Europe Advice (YEA) service saw a continued rise in enquiries, with social security, residence rights and entry procedures remaining the top concerns. Social security enquiries, particularly regarding healthcare access and pension rights, highlighted ongoing administrative complexities and cross-border coordination issues. Residence rights enquiries increased significantly, reflecting increasing difficulties in obtaining and renewing residence documents, especially for family members of EU citizens. Systemic issues, such as delays, lack of cooperation between national authorities and legal uncertainties post-Brexit, persisted as significant challenges.